The room was cozy with a lovely atmosphere, and we enjoyed the great food quality. Exceptional cleanliness of the bar made our experience even better. Plus, they had a surprise kids coloring activity that kept little ones entertained for a bit. Definitely will be back!

felt extremely welcome, nothing too much trouble

fantastic location with free parking right by the hotel. our room was well cleaned, and the bed was super comfy. the staff were all really friendly, especially becky at reception and the lovely lady who served us dinner. breakfast had loads of choices, which was nice. great value for the price we paid.

the heating in our room was not working properly, and we had to ask for a fan heater. there were marks on the walls that seemed like they needed fixing.

We loved our spacious family room and the warm, inviting setting. The free parking was a bonus, and we enjoyed strolling around the charming village nearby, even with our dog tagging along.

My kids wished for a few more play options at the hotel.

Solid parking facilities at the back, allowing easy access even when busy. The historical décor adds a bit of charm to the setting, making the atmosphere cozy and inviting.

High noise levels really took away from the experience. The soundproofing in the rooms left much to be desired, leading to disturbances from conversations and activities in adjacent areas. Another downside is the lack of a lift, which made hauling luggage up multiple flights a hassle. Finding the way from the car park to the reception was a bit convoluted, requiring an unplanned detour through the restaurant, which felt awkward. Access to certain rooms involves navigating many steps and doors, not ideal if you're not traveling light. Lastly, breakfast left something to be desired as it gradually ran out of essentials like milk and coffee during busy mornings, requiring guests to ask multiple times.

Recommend for an overnight stopping

Comfortable room, convenient location, the double room was cozy with a flat-screen TV to enjoy while unwinding after a day of visiting family, and complimentary Wi-Fi that made planning our next day easy.

Couldn't have been better.

Charming historical atmosphere, good parking facilities, clean and tidy rooms

Maintenance of common areas needs addressing!!! Guest access and room door mechanisms could use improvement!!! Addressing noise issues from adjacent rooms would enhance comfort!!!

the room was big and clean, and the staff were super friendly overall. breakfast was decent, with good hot options served at the table. the location is great, right in the middle of town. they have parking at the back which is a nice plus. moving us to a better room after the first one was a good move.

This place suits me perfectly, with free wi-fi, free parking, and a cozy bar area. The staff once helped me with SIM cards, and they're always friendly and approachable. Highly recommend this hotel for a city trip!

i had a good stay at this hotel, especially after my last visit in alton. the room was surprisingly spacious, clean, and cozy, showing that greene king inns has improved. breakfast was delicious with a nice selection of items made to order, making it ideal for starting the day right.

shower had inconsistent water temperature

The décor exudes charm with a delightful blend of classic and modern touches, making it a cozy home away from home. Accessibility is thoughtful, ensuring ease for senior guests while wandering through the inviting spaces.

More seating options for relaxation would be appreciated.

Comfortable Stay with Room for Improvement

My stay was enjoyable, especially due to the friendly staff. Room cleanliness was evident, but it lacked ventilation, making it quite warm. The rustic bar's atmosphere was delightful for dinner, though the service could be more attentive. Consider requesting a fan if you're sensitive to heat.

great central spot for parks and landmarks in alton

I loved how close this place was to the Curtis Museum, which was just a few steps away, and it was perfect for a pleasant stroll to the beautiful Flood Meadows, where I could unwind in the greenery after a day exploring. overall, it was a delightful experience with a super comfortable single room that made my stay even better, reflecting my preference for relaxation after city walks.

Nice stay in a cozy room

The room was big and clean, featured a private bathroom with both a shower and a bath, and came with a flat-screen TV plus tea/coffee maker. The bed was super comfy, ensuring a great night’s sleep. The breakfast included good hot options served at the table, and staff were super friendly, helping with special requests.